Privacy Policy

Nasib ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

Information We Collect

Information You Provide

• Account Information: Phone number, name, date of birth, gender, email address
• Profile Information: Photos, bio, interests, prompts, education, occupation, location preferences
• Verification Data: Selfie photos for verification, optional government ID
• Communication Data: Messages, voice notes, and call logs with other users
• Payment Information: Processed through Apple App Store or Google Play (we do not store payment card details)
• Support Communications: Messages sent to our support team

Information Collected Automatically

• Device Information: Device model, operating system, unique device identifiers
• Usage Data: Features used, session duration, interaction data
• Location Data: GPS coordinates (only when the app is in use and you have granted permission)
• Log Data: IP address, access times, app crashes

How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Create and manage your account
• Match you with other users based on your preferences and compatibility
• Send you notifications about matches, messages, and features
• Verify your identity and prevent fraud
• Respond to your support requests
• Provide in-app AI assistance (Dalil) for product, account, and safety questions
• Analyze usage patterns to improve the Service (anonymized)
• Comply with legal obligations

How We Share Your Information

We do not sell your personal information. We share data only in the following circumstances:

With Other Users

Your profile information (name, photos, bio, age, interests) is visible to other users as part of the matching experience.

With Service Providers

We work with trusted service providers for analytics, payments, security, and infrastructure. These providers only access data necessary to perform their functions and are contractually obligated to protect your information.

Optional analytics and error tracking can be managed in Settings > Privacy > Tracking & Analytics.

With AI Sub-Processors (Dalil Assistant)

Nasib offers an in-app AI support assistant called Dalil. When you send a message to Dalil, the text of your message is forwarded to the following sub-processors so the assistant can generate a reply:

• Anthropic, PBC — operator of the Claude language model that powers Dalil's responses. Anthropic does not retain API messages for training and processes data under its commercial terms.
• n8n GmbH (n8n Cloud) — orchestration layer that routes messages between Nasib's backend and Anthropic.

Dalil is never used to look up other users, reveal account data, or process credentials. It is intended only for product, billing, safety, and dating-tip questions. You should not share sensitive personal information (passwords, ID numbers, financial data) with Dalil. Conversations with Dalil are stored in our database for support and audit purposes and are deleted when you delete your account.

Your Rights

GDPR Rights (EU/EEA Residents and Lebanese Citizens)

You have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate personal data
• Erasure: Request deletion of your personal data
• Restriction: Restrict processing of your personal data
• Portability: Receive your data in a portable format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for optional data processing at any time

To exercise these rights, go to Settings > Privacy > Data Rights in the app, or reach out through our contact page under the "Privacy & Data Rights" category.

Data Retention

• Active Accounts: Data is retained while your account is active
• Deleted Accounts: Your profile is immediately hidden from other users upon deletion; all data permanently deleted after a 30-day grace period
• Grace Period: You may reactivate your account within 30 days by logging back in
• Legal Requirements: Some data may be retained longer as required by law
• Anonymized Data: Aggregated, anonymized data may be retained indefinitely for analytics

Data Security

We implement industry-standard security measures to protect your personal information:

• All data encrypted in transit and at rest using industry-standard encryption
• Secure cloud storage within data centers in the European Union
• Regular security audits and penetration testing
• Access controls and employee data handling training

Tracking and Cookies

The Nasib mobile app uses:

• Essential Tracking: Required for app functionality (authentication tokens, session data)
• Analytics Tracking (Opt-in): Anonymous usage patterns
• Error Tracking (Opt-in): Crash and error reporting

You can manage tracking preferences in Settings > Privacy > Tracking & Analytics.

For full details, see our Cookie Policy.

Children's Privacy

Nasib is not intended for anyone under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a user is under 18, we will promptly delete their account and data.

International Data Transfers

Your data may be transferred to and processed in secure data centers within the European Union. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable regulations.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes through the app or via email. The "Last Updated" date at the top indicates when the policy was last revised.

Contact Us

For privacy-related inquiries, including requests to our Data Protection Officer, please reach out through our contact page and select the "Privacy & Data Rights" category.

• Address: Beirut, Lebanon

If you are not satisfied with our response, you may lodge a complaint with your local data protection authority.